Website Support and Maintenance

Get more than just basic support – our service includes weekly insights and actionable recommendations on your site’s performance, competitor activity, SEO, traffic, keywords, and link building.

Website Audit and Monitoring by Revalin

Your Free Bonus

Automated Analysis, Reports, and Recommendations

Weekly Website Audit

A detailed analysis of technical errors, loading speed, SEO, and security. Revalin identifies weaknesses and provides an improvement plan.

AI 24/7

Revalin's Virtual Assistant monitors your website’s uptime, loading speed, and performance around the clock. It alerts you about issues before they affect your users.

Recommendations and Helpful Tips

Weekly optimization tips: how to improve SEO, speed up page loading, and enhance overall site performance.

Frequently Asked Questions

We’ve gathered answers to the most common questions to help you get started.

One-Time Services

Support Subscription

Pricing and Payment

Speed and Workflow

Guarantees and Security

Technical Questions

What types of one-time services can I order?
You can order a variety of technical services, including fixing errors, optimizing site speed, restoring your site after a hack, updating content, and more.
How do I place an order for a one-time service?
You can place an order by filling out the form on our website or contacting us through your preferred communication channel, providing details about your issue.
Do I need to provide access to my website, and how can I do that securely?
Yes, we need access to your website to complete the work. For security, we recommend granting temporary access or using a staging environment.
Can I request help again after the service is completed?
Absolutely! You can reach out to us anytime if new issues arise or if you need additional assistance.
What if the problem recurs after the service is completed?
If the issue returns, we will resolve it again at no extra cost within the scope of the selected service.

What services are included in the support subscription?
The subscription includes regular site monitoring, error fixing, speed optimization, content updates, and detailed reports with recommendations.
How often do you perform site checks and updates under the subscription?
We perform site checks and updates monthly, as well as on-demand between regular checkups.
Are there any limits on the number of requests per month?
No, there are no limits. You can contact us as many times as needed to resolve your issues.
Can I change or cancel my subscription at any time?
Yes, you can change or cancel your subscription at any time without any penalties or restrictions.
How do you report the work completed under the subscription?
We provide detailed reports on all completed tasks, including descriptions of changes and improvements made to your website.

How much do one-time services cost?
Pricing depends on the complexity of the task:
Website speed optimization — $50
Website recovery after a crash — $100
Content updates — $20
Website updates — $30
Restoring access to the admin panel — $40
Fixing code errors — $60
Virus removal — $100
How much do monthly support packages cost?
Virtual Assistant Package — $30/month
The assistant monitors your website's health, analyzes errors, and provides recommendations. Additional work is charged hourly ($20/hour).
Standard Package — $80/month, includes 2 hours of specialist time.
In this time, we can:
Fix content display issues (e.g., incorrect image or text display) — 30 min
Configure or fix contact forms (check data submission, connect SMTP) — 40 min
Add and configure analytics code (Google Analytics, Facebook Pixel) — 10 min
Update or fix specific layout elements on the site — 65 min
Premium Package — $200/month, includes 6 hours of specialist time.
In this time, we can:
Fix mobile display issues — 2.5 hours
Improve site speed (image optimization, caching, script cleanup) — 3.2 hours
Fix code errors affecting site functionality — 1.5 hours
Set up automatic site backups — 1 hour
Analyze log files and resolve technical issues — 2 hours
What payment methods do you accept?
You can pay via:
Bank transfer
Credit card

How quickly can you resolve an issue on my website?
The resolution time depends on the complexity of the issue. Simple problems can be fixed within a few hours, while more complex tasks may take longer.
How is your support organized? (communication channels, response time, interaction process)
You can reach us via email, live chat on the website, or phone. We respond to requests within 1-2 hours, depending on the volume of inquiries.
Do you provide 24/7 support?
Yes, we offer 24/7 support for urgent issues.
Do you provide reports on the work done?
Yes, after completing the work, we provide a report detailing all tasks performed and changes made to your website.

What guarantees do you provide for your work?
We offer a guarantee on all completed work. If the issue recurs within the warranty period, we will fix it free of charge.
How do you ensure the security of my website?
We use the latest data protection methods, including encryption, strong passwords, and temporary access, to ensure the security of your website during our work.
Do you sign an NDA or confidentiality agreement?
Yes, we are willing to sign an NDA (Non-Disclosure Agreement) to ensure the security of your data and trade secrets.

What types of errors and issues can you fix?
We can fix various technical issues, including website errors, functionality problems, and incorrect or missing content display.
Can you help if my website is slow?
Yes, we optimize website speed and resources to achieve better performance.
Do you work with my CMS and technologies (WordPress, Shopify, Laravel, etc.)?
Yes, we work with all popular CMS platforms and frameworks, including WordPress, Shopify, Laravel, and more.
Can you restore a website after a hack or critical error?
Yes, we restore websites after hacks or critical errors, preserving data and settings whenever possible.

The Collaboration Process

How We Work

Submit a Request

Describe the issue, and we'll get in touch with you quickly.

Analyze and Propose a Solution

We evaluate the task, timelines, and cost.

Confirm the Details

We approve the work plan and terms.

Execute the Work

We fix errors, configure, and optimize.

Send a Report

We show what has been fixed and provide recommendations.

Warranty Service

We fix any issues for free.

24/7 Support

List of Website Technical Support Services

Website Recovery After a Breakdown

Quick error fixes, rollback changes, and recovery after attacks or technical failures.

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Critical Issue Resolution

Rapid resolution of issues affecting website performance.

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CMS and Plugin Updates

Safe updates for the content management system, modules, and extensions without the risk of failures.

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Page Load Speed Optimization

Optimizing site performance to ensure fast and reliable loading times.

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Protection Against Attacks and Hacks

Installation and configuration of protection against viruses, malware, and DDoS attacks.

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Content Updates and Technical Support

Adding and editing text, images, correcting formatting, and resolving errors.

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Reviews

Our Clients on Support

eurotrips.ua

We recommend Revalin for website speed optimization and comprehensive site support. Their professionalism and expertise are evident in every detail, and they always provide quick and effective solutions. Revalin exceeded all expectations with impressive turnaround times and a proactive approach to each task, making complex problems simple and manageable. If you're looking for a dedicated expert who values quality and efficiency, Revalin is your ideal choice!

Yurii N.

choiceqr.com

We've been working with Revalin for over 3 years. The tasks related to the development and support of our website are always executed with high quality. I want to highlight their flexibility and quick turnaround times. I can confidently recommend Revalin for your projects.

Yevhen L.

vodaland.com.ua

We've been partnering with Revalin for several years, and during this time they have proven to be a reliable partner for maintaining and developing our website. All tasks are completed with quality and on time. We especially appreciate their ability to quickly adapt to changes and respond to any requests. We highly recommend Revalin for your business – they really know their stuff!

Nelia